All bookings can be made in the salon, over the phone or on our booking system Vagaro. We respectfully ask for 48 hours notice for any appointments to be rescheduled or cancelled so we have the possibility to fill the allocated appointment time. Please do this online or call us (emails or social media messages are not manned 24/7 so may be missed). If we do not receive 48 hours notice before the beginning of your appointment then you may be charged a cancellation fee.

Any lash or brow treatments (except waxing) require a patch test to be carried out 48 hours prior to your treatment. There are no circumstances where a treatment will continue without a patch test.

If you have any irritation or reaction you must inform us straight away and the treatment will not be able to go ahead.

If you have any changes in medical conditions or medication on a return visit, please ensure you notify your therapist, this includes pregnancy. Some treatments may need to be altered or may not be appropriate for you.

Gift vouchers are valid for a period of 6 months and the expiry date is stated on the voucher. Gift vouchers cannot be redeemed for cash. Gift vouchers must be handed to the therapist upon checkout.

Upon the event you are unsatisfied with the outcome of your treatment we will fix any issues within 7 days of the original treatment date with the original therapist, however, no monetary refunds on treatments will be given.

Where possible we will request you send photographic evidence of the issue